Job Description
Join the vibrant hospitality scene of Miami as a Full-Time Shift Supervisor at our luxury oceanfront property. We're seeking a dynamic leader to ensure seamless 24/7 operations while delivering exceptional guest experiences. Enjoy competitive benefits, career advancement opportunities, and the energy of South Florida's tourism hub. This role requires flexibility across day, evening, and weekend shifts in a fast-paced environment.
Responsibilities
- Oversee daily front desk, housekeeping, and bell staff operations during assigned shifts
- Manage check-in/check-out processes, guest inquiries, and VIP requests
- Resolve escalated guest issues with professionalism and discretion
- Coordinate staff schedules, conduct shift briefings, and enforce brand standards
- Monitor inventory, maintenance requests, and security protocols
- Train and mentor new team members on service excellence
- Collaborate with department heads to optimize operational efficiency
Qualifications
- 3+ years hotel supervisory experience in shift-based roles
- Proven conflict resolution and customer service expertise
- Flexible availability for rotating shifts (days, evenings, weekends, holidays)
- Strong knowledge of PMS systems (Opera preferred)
- Fluency in English and Spanish (bilingual a major plus)
- Hotel management degree or equivalent certification
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (if required for property duties)