Job Description
Join our award-winning team at Grand Horizon Hotels in Milwaukee, WI, where hospitality excellence meets career growth. We're seeking passionate Full-Time Shift Supervisors to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic luxury hotel environment.
Responsibilities
- Oversee daily front desk operations, check-in/check-out processes, and guest inquiries
- Manage staff scheduling, training, and performance during assigned shifts
- Resolve guest complaints with professionalism and urgency
- Monitor room inventory and coordinate with housekeeping and maintenance teams
- Ensure strict adherence to safety, security, and brand standards
- Process payments, manage cash handling, and reconcile daily reports
- Maintain detailed shift logs and incident documentation
Qualifications
- 2+ years hotel or hospitality shift management experience required
- Proven ability to lead teams in high-volume service environments
- Strong problem-solving and conflict resolution skills
- Proficiency in hotel management systems (Opera, Fidelio)
- Excellent communication and customer service abilities
- Flexible availability to cover day/evening/night shifts
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Milwaukee tourism and local attractions