Job Description
Join the vibrant hospitality scene of New Orleans as a Full-Time Shift Supervisor at our luxury downtown hotel. We're seeking dynamic professionals to lead our front-of-house operations during evening and overnight shifts. This role offers competitive compensation, comprehensive benefits, and the opportunity to work in one of America's most culturally rich cities. Enjoy flexible scheduling, career advancement opportunities, and a supportive team environment.
Responsibilities
- Oversee front desk operations during assigned shifts, ensuring exceptional guest service
- Manage staff scheduling, training, and performance evaluations
- Handle escalated guest complaints with professionalism and discretion
- Monitor security protocols and emergency procedures
- Process financial transactions and reconcile daily reports
- Coordinate with housekeeping and maintenance teams
- Implement brand standards and service excellence initiatives
Qualifications
- Minimum 2 years hotel supervisory experience required
- Strong knowledge of PMS systems (Opera preferred)
- Excellent conflict resolution and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Valid Louisiana driver's license (if required for property errands)
- Ability to lift 25 lbs and stand for extended periods
- Proficiency in English; Spanish fluency a plus