Job Description
Join our award-winning team at Grand Plaza Hotel in downtown San Jose! We're seeking passionate hospitality professionals for full-time shift roles in our vibrant 4-star establishment. As a key member of our operations team, you'll deliver exceptional guest experiences while working flexible schedules that accommodate your lifestyle. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of California's most dynamic cities.
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and throughout shifts
- Maintain pristine cleanliness and order in public areas and guest rooms
- Operate hotel management systems including PMS and POS with precision
- Collaborate across departments to ensure seamless shift transitions
- Resolve guest inquiries and concerns with professionalism and urgency
- Uphold strict safety and security protocols for guests and staff
- Support inventory management and supply chain operations
Qualifications
- 1+ years hospitality or customer service experience required
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Basic computer proficiency with hotel management systems
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- High school diploma or equivalent required