Job Description
Join our award-winning hospitality team at Seaside Hotel Group in Long Beach, CA! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences. This immediate hire opportunity offers competitive pay, comprehensive training, and a vibrant work environment near the iconic Pacific coastline. Perfect for career-driven individuals passionate about service excellence and hotel operations.
As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, ensuring seamless check-in/out processes, resolving inquiries with professionalism, and maintaining our brand's reputation for outstanding hospitality. We provide flexible scheduling, growth opportunities, and a supportive team culture.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Process payments, handle cash/credit transactions, and maintain accurate financial records
- Address guest inquiries and resolve issues promptly with exceptional service
- Coordinate with housekeeping, maintenance, and F&B departments for guest requests
- Perform daily front desk operations including reservations management and room assignments
- Maintain organized lobby area and ensure cleanliness standards
- Assist in emergency response procedures and safety protocols
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; hospitality certification a plus
- Flexible availability including nights, weekends, and holidays
- Basic computer skills and attention to detail