Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences in the heart of NYC. This part-time role offers flexible scheduling and comprehensive training to launch your hospitality career. Work in our luxurious Manhattan location while developing customer service, communication, and problem-solving skills. Perfect for students or career changers looking to enter the thriving hotel industry.
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate hotel management systems (training provided)
- Uphold brand standards and safety protocols
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in basic computer operations
- Flexible availability including weekends/holidays
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods