Job Description
Join our award-winning hospitality team at Grand Hotel Oakland, where we redefine luxury service! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during our high-energy weekend shifts. As the first point of contact, you'll create memorable moments while managing check-ins, concierge services, and resolving inquiries with finesse. If you thrive in fast-paced environments and possess a passion for personalized service, this role is your gateway to a dynamic hospitality career in the heart of Oakland's vibrant culture.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, room assignments, and rate adjustments with precision
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments for flawless operations
- Act as local concierge, providing personalized recommendations for dining, attractions, and events
- Resolve guest concerns promptly, ensuring 100% satisfaction through proactive communication
- Maintain security protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, OPERA Cloud preferred)
- Exceptional communication skills with fluency in English; bilingual Spanish a plus
- Ability to multitask in high-pressure situations while maintaining composure
- Strong problem-solving abilities with attention to detail
- Valid California driver's license and reliable transportation
- Flexible availability to work weekends (Fri-Sun) and holidays
- Knowledge of Oakland attractions and transportation systems