Job Description
Join our dynamic team at Grand Hotel Oakland as a Full-Time Shift Worker! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during evening and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment. Perfect for detail-oriented individuals who thrive in fast-paced settings.
As a cornerstone of our operations, you'll ensure seamless service while maintaining our reputation for excellence. Whether you're a seasoned hotel professional or eager to start your hospitality journey, we provide all necessary training and resources for success.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries during assigned shifts
- Monitor security protocols and respond to emergency situations promptly
- Coordinate housekeeping services and room status updates
- Process payments and manage cash handling procedures
- Maintain cleanliness and organization of public areas
- Resolve guest complaints with professionalism and empathy
- Collaborate with cross-functional teams to ensure operational efficiency
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Valid Pennsylvania driver's license (if applicable to duties)
- Ability to stand/walk for extended periods
- Must pass background check and drug screening