Job Description
Join our award-winning hospitality team at Mountain View Resorts! We're seeking passionate Full-Time Hotel Staff to deliver exceptional guest experiences in the heart of Colorado Springs. Nestled near Pikes Peak, our hotel offers stunning mountain views and a dynamic work environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Colorado's most vibrant tourism destinations.
Responsibilities
- Deliver personalized guest services including check-in/check-out, concierge support, and room service coordination
- Maintain pristine cleanliness standards in guest rooms, public areas, and back-of-house facilities
- Resolve guest inquiries and complaints with professionalism and urgency
- Collaborate with housekeeping, maintenance, and management teams for seamless operations
- Execute safety protocols and emergency procedures per company standards
- Upsell hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Physical stamina for standing, walking, and lifting up to 50 lbs
- Basic computer proficiency with reservation systems
- Valid Colorado driver's license (if applicable to role)
- Ability to thrive in fast-paced, customer-focused environments