Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Fresno, where luxury meets Central Valley charm! We're seeking passionate full-time hotel professionals to deliver exceptional guest experiences in our 4-diamond property. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in California's premier agricultural hub. Perfect for detail-oriented individuals ready to elevate their hospitality career!
Responsibilities
- Deliver personalized guest services including check-in/out, concierge assistance, and room coordination
- Manage reservation systems and optimize occupancy through strategic upselling
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle guest inquiries, complaints, and special requests with professionalism
- Maintain accurate records of guest feedback and operational metrics
- Train and mentor new staff on service standards and property knowledge
Qualifications
- Minimum 2 years hotel or luxury hospitality experience
- Strong communication and conflict resolution skills
- Flexibility to work nights, weekends, and holidays
- Proficiency in Opera/PMS property management systems
- Valid California driver's license and clean driving record
- Ability to stand/walk for extended periods and lift 25 lbs
- Food Handler/ServSafe certification preferred