Job Description
Join our award-winning hospitality team at Mountain View Resorts as a Part-Time Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of Denver. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our luxury hotel chain. If you thrive in fast-paced environments and take pride in exceptional service, apply today to become the welcoming face of our resort!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy in billing and room assignments
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/maintenance teams
- Process payments, manage cash floats, and balance daily transactions
- Market resort amenities and upsell services to enhance guest experience
- Maintain security protocols and manage key/property access systems
- Collaborate with concierge team to arrange transportation and local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel settings
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Denver tourism attractions and transportation