Job Description
Join our award-winning luxury resort on Miami Beach as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences. This premium role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of Florida's most iconic destinations.
As the first point of contact for our international clientele, you'll embody our brand's commitment to excellence while managing check-in/check-out processes, handling reservations, and resolving guest inquiries with poise and efficiency. Our resort culture celebrates diversity, innovation, and exceptional service standards.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservation systems and optimize room occupancy rates
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest complaints with solution-oriented approach
- Utilize PMS software (Opera) for inventory and reporting
- Train junior staff on service standards and procedures
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Valid Florida Driver's License and clean driving record
- Fluency in English; Spanish highly desirable
- Ability to work flexible shifts including nights/weekends
- Attention to detail with strong organizational abilities
- Professional appearance and polished demeanor