Job Description
Join our award-winning luxury hotel team in the heart of Austin! Grand Horizon Hotels is seeking passionate hospitality professionals to deliver exceptional guest experiences. We offer competitive compensation, comprehensive benefits, and career growth opportunities in Texas' vibrant capital city. If you thrive in dynamic environments and take pride in creating memorable stays, apply today to become part of our family.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipating needs
- Manage front desk operations including check-ins, check-outs, and reservation management
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Maintain accurate records of guest feedback and operational metrics
- Assist with event setup and special guest requests
- Adhere to all safety protocols and brand standards
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience
- Excellent communication and interpersonal skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Valid Texas driver's license and reliable transportation
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Ability to lift 25 lbs and stand for extended periods
- High school diploma or equivalent required