Job Description
Join our award-winning hospitality team at Mountain View Resorts in the heart of Colorado Springs! We're seeking passionate individuals to deliver exceptional guest experiences in our stunning mountain-adjacent property. Enjoy competitive benefits, career growth opportunities, and work in an environment where every day brings new adventures. Our full-time positions include comprehensive health coverage, employee discounts, and a supportive team culture. Apply today to become part of Colorado's premier hospitality destination!
Responsibilities
- Provide exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for smooth operations
- Process payments and maintain accurate financial records
- Assist with event setup and guest functions as needed
- Adhere to all safety and sanitation protocols
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Basic knowledge of reservation systems and front desk operations
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude with commitment to guest satisfaction