Job Description
Join our dynamic hospitality team as a Front Desk Agent in the vibrant heart of Memphis! This entry-level position offers flexible shift work (evenings, nights, weekends) perfect for early-career professionals. You'll be the first point of contact for guests, delivering exceptional service while developing valuable customer experience skills. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
Why Work With Us?
- Competitive hourly wages with shift differentials
- Free employee meals and uniform allowance
- 401(k) matching program
- Complimentary hotel stays nationwide
- Recognition programs for top performers
Responsibilities
- Check in/out guests efficiently with hotel software systems
- Manage reservations and modify booking details
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Assist during emergency situations following protocol
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency with willingness to learn new systems
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and multitasking abilities
- Previous customer service experience preferred but not required
- Valid driver's license (for potential errands)
- Positive attitude with team-oriented mindset