Job Description
Join our award-winning team at Grand Plaza Hotel & Suites as a Front Desk Agent for our dynamic night shift! This is your chance to be the heart of our operations during the hotel's most vibrant hours. We offer competitive pay, comprehensive benefits, and a supportive environment where your hospitality skills shine. If you thrive in fast-paced settings and love creating memorable guest experiences, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Manage reservations and room assignments with precision
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and security teams for seamless operations
- Monitor safety protocols and emergency procedures overnight
- Perform nightly audits and report discrepancies
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Ability to work flexible hours including weekends/holidays
- Basic knowledge of San Antonio attractions and services
- Valid Texas driver's license preferred
- First Aid/CPR certification a plus