Job Description
Join Louisville's premier luxury hotel and become part of an award-winning hospitality team! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown Louisville. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
Responsibilities
- Deliver outstanding guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with efficiency and attention to detail
- Coordinate with housekeeping and maintenance teams for seamless guest experiences
- Handle guest inquiries and resolve issues proactively
- Execute daily room inspections and quality control standards
- Assist with event setup and VIP guest accommodations
- Maintain strict adherence to safety and hygiene protocols
Qualifications
- Minimum 1 year hotel or luxury service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends/holidays
- Basic knowledge of hotel management systems (PMS)
- Strong problem-solving abilities and customer focus
- Valid KY state driver's license (if driving required)
- Ability to lift 25 lbs and stand for extended periods