Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our dynamic team, you'll contribute to our reputation for excellence while enjoying competitive benefits and career growth opportunities. Why work with us? Comprehensive health packages, employee discounts, and a supportive work environment that values your contributions.
Responsibilities
- Deliver outstanding guest service with personalized attention to detail
- Manage check-in/check-out procedures efficiently using hotel systems
- Handle guest inquiries and resolve concerns promptly
- Collaborate with housekeeping, maintenance, and F&B teams
- Uphold strict cleanliness and safety standards
- Process payments and manage cash handling accurately
- Participate in daily briefings and training sessions
Qualifications
- Minimum 2 years hotel or luxury service experience
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California Food Handler's Card (or obtain within 30 days)
- Proficiency in hotel management software (Opera preferred)
- Strong multitasking abilities in fast-paced environments
- Positive attitude with commitment to teamwork
- Basic first aid/CPR certification (or willingness to obtain)