Job Description
Join our award-winning team at Grand Plaza Columbus, where hospitality excellence meets local charm! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Ohio's capital city. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant downtown setting.
Responsibilities
- Deliver personalized guest services including check-in/check-out, concierge assistance, and special requests
- Maintain pristine guest rooms and public areas following brand standards
- Handle guest inquiries and resolve issues promptly with professionalism
- Collaborate with departments to ensure seamless operations
- Adhere to safety protocols and emergency procedures
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong problem-solving and multitasking abilities
- Basic computer literacy and POS system knowledge
- Ohio Food Handler's Certification (or willingness to obtain)
- Positive attitude and commitment to teamwork