Job Description
Join our prestigious luxury hotel in the heart of Manhattan! We're seeking passionate individuals to deliver exceptional guest experiences. As a key member of our hospitality team, you'll create memorable stays for international and domestic travelers while enjoying competitive pay, comprehensive benefits, and career growth opportunities in one of the world's most vibrant cities.
Responsibilities
- Provide exceptional front desk services including check-in/out, reservations, and concierge assistance
- Handle guest inquiries and resolve issues promptly with empathy and professionalism
- Manage room assignments and coordinate with housekeeping/maintenance teams
- Process payments accurately and maintain secure cash handling procedures
- Operate hotel management systems (PMS) for inventory and guest data
- Uphold brand standards through meticulous attention to detail in all interactions
- Collaborate across departments to ensure seamless guest experiences
Qualifications
- Minimum 1 year hotel or luxury hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Proficiency with hotel management software (Opera, Cloudbeds)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Valid NY State Food Handler's Certificate (or willingness to obtain)
- High school diploma or equivalent; hospitality degree a plus