Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of downtown. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth potential. Perfect for hospitality enthusiasts looking to make an impact!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera)
- Uphold brand standards for cleanliness and safety
- Contribute to positive team culture
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management systems
- Ability to multitask in fast-paced environments
- Basic computer literacy and math skills
- Flexible availability including weekends/holidays
- Positive attitude and professional appearance
- Valid Ohio driver's license (if required for errands)