Job Description
Join our award-winning team at the prestigious Grand Riverwalk Hotel! We're seeking a dynamic Weekend Front Desk Agent to deliver exceptional guest experiences in the heart of San Antonio's vibrant downtown. This role offers the perfect blend of hospitality excellence and work-life balance with weekend-only shifts. You'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized service, and memorable stays. Our competitive compensation package includes complimentary hotel stays, employee discounts, and career growth opportunities within our expanding portfolio.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera/PMS) effectively
- Execute upselling opportunities for room upgrades and amenities
- Maintain lobby area appearance and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun evenings)
- Professional appearance and warm demeanor
- Basic knowledge of San Antonio attractions and events
- High school diploma or equivalent required
- Valid driver's license preferred