Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our team, you'll contribute to our reputation for excellence while advancing your career in one of the world's most dynamic cities.
Responsibilities
- Deliver personalized guest services exceeding expectations
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process reservations and manage room assignments
- Uphold brand standards and safety protocols
- Train and mentor new team members
Qualifications
- 2+ years hotel or hospitality experience required
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency in hotel management software
- Valid New York State Food Handler's preferred
- Customer service certification a plus
- Ability to lift 25 lbs and stand for extended periods