Job Description
Join The Grand Hotel Long Beach, a luxury oceanfront destination in the heart of Southern California. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant coastal city. As a Full-Time Hotel Staff Member, you'll be part of an award-winning team dedicated to excellence, innovation, and creating unforgettable memories. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of California's most dynamic hospitality markets.
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and throughout guest stays
- Manage reservations, room assignments, and guest requests with precision
- Coordinate with housekeeping, maintenance, and F&B departments to ensure seamless operations
- Resolve guest inquiries and concerns promptly with professionalism and empathy
- Maintain accurate records of guest interactions and transactions
- Uphold brand standards and safety protocols in all guest-facing interactions
- Collaborate with team members to optimize guest satisfaction scores
Qualifications
- 2+ years of hotel or hospitality industry experience
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency in property management systems (e.g., Opera, Delphi)
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license and clean driving record (if driving required)
- Basic knowledge of local attractions and transportation options