Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our guest experience during the vibrant nightlife hours! We're seeking a dedicated professional to manage our front desk operations overnight, ensuring seamless check-ins, exceptional service, and a secure environment for our international clientele. This role offers competitive compensation, growth opportunities, and the chance to work in one of Jacksonville's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-ins/checkouts using property management systems
- Handle reservation inquiries and modify bookings with precision
- Address guest concerns promptly and escalate complex issues appropriately
- Monitor security protocols and surveillance systems during overnight hours
- Process payments and manage billing discrepancies accurately
- Coordinate with housekeeping and maintenance departments for urgent requests
- Prepare shift reports and handover documentation for day staff
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with PMS software (e.g., Opera, RoomRanger)
- Ability to work independently with minimal supervision overnight
- Valid Florida driver's license and reliable transportation
- Flexibility to work weekends, holidays, and extended hours
- Basic knowledge of Jacksonville attractions and transportation
- First Aid/CPR certification preferred