Job Description
Join our award-winning team as a Front Desk Agent at the heart of San Francisco! We're seeking dynamic professionals to deliver exceptional guest experiences with daily pay options. Enjoy flexible shift work schedules while working in our luxury downtown hotel. Perfect for students, gig economy seekers, and hospitality enthusiasts. Why join us? Same-day pay, complimentary parking, exclusive discounts, and rapid career growth opportunities. Embrace the vibrant SF lifestyle while earning competitive hourly rates!
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, reservations, and payment transactions
- Operate PMS systems and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with empathy and professionalism
- Uphold brand standards and safety protocols
- Process mail/packages and manage lost-and-found items
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service or front desk experience
- Proficiency in PMS systems (Opera, OPERA Cloud)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and currency handling proficiency
- Valid CA driver's license (if required for errands)
- Fluency in English (Spanish a plus)