Job Description
Join our award-winning team at Grand Horizon Hotels, where luxury meets Southern hospitality! We're seeking passionate professionals to elevate our guest experiences at our flagship Houston location. As a key member of our hospitality family, you'll create unforgettable moments for discerning travelers while enjoying competitive benefits, career advancement opportunities, and a vibrant workplace culture.
Responsibilities
- Deliver exceptional guest services across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and warmth
- Coordinate VIP guest experiences and special event logistics
- Maintain meticulous cleanliness and safety standards across all guest areas
- Collaborate with cross-functional teams to ensure seamless operations
- Resolve guest inquiries and concerns with professionalism and empathy
- Adhere to brand standards and operational protocols
Qualifications
- Minimum 2 years of luxury hotel or high-end hospitality experience
- Proven track record in guest satisfaction and service excellence
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Basic knowledge of hotel management systems (PMS)
- Valid Texas driver's license (for transportation duties)
- Ability to lift 25 lbs and stand for extended periods