Job Description
Join our prestigious downtown hotel as a Night Shift Front Desk Agent and become the heart of our overnight operations! This role is perfect for detail-oriented professionals who thrive in dynamic environments and excel at delivering exceptional guest experiences during late hours. You'll manage check-ins, handle reservations, and ensure seamless service while maintaining security protocols. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Washington DC.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and security teams for overnight operations
- Monitor surveillance systems and enforce hotel security protocols
- Prepare end-of-night reports and manage reservation modifications
- Maintain pristine front desk appearance and ensure 24-hour operational readiness
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Ability to work independently during overnight hours
- Valid driver's license and reliable transportation
- Basic knowledge of Washington DC attractions and transportation
- Flexibility to work weekends, holidays, and extended shifts
- High school diploma or equivalent required