Job Description
Join our award-winning team at Grand Harbor Hotels as a Night Shift Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during our evening hours. This role offers competitive pay, comprehensive benefits, and opportunities for advancement in Boston's vibrant hospitality scene. If you thrive in fast-paced environments and excel at creating memorable guest interactions, apply today!
Responsibilities
- Manage check-in/check-out procedures for overnight guests with speed and accuracy
- Handle guest inquiries, requests, and resolve issues promptly
- Monitor security systems and ensure property safety protocols
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and maintenance teams
- Maintain detailed guest records in property management systems
- Assist with emergency procedures and crisis management
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Proficiency with hotel management software (Opera, etc.)
- Strong problem-solving and conflict resolution abilities
- Flexible schedule including nights, weekends, and holidays
- Boston residency preferred (commute flexibility required)
- Basic knowledge of local attractions and services