Job Description
Join our award-winning team at the Grandview Hotel & Spa, Columbus's premier luxury destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of the Short North Arts District. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment where every day brings new challenges and rewards. Why join us? • Industry-leading training programs • Health, dental, and vision insurance • Employee discounts and room privileges • Tuition assistance for career growth • Recognition programs for outstanding performance
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences and prompt issue resolution
- Maintain pristine guest rooms and public areas with meticulous attention to detail
- Coordinate with housekeeping, maintenance, and food & beverage teams for seamless operations
- Process reservations and manage room inventory using property management systems
- Uphold brand standards while ensuring compliance with health/safety protocols
- Handle guest inquiries and complaints with professionalism and discretion
- Assist with special event preparation and VIP guest arrangements
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills with a service-oriented mindset
- Ability to work flexible schedules including nights, weekends, and holidays
- Proficiency in property management systems (Opera, Delphi) or similar software
- Valid Ohio driver's license (for shuttle drivers/transportation roles)
- Basic math skills for cash handling and reporting
- Ability to lift 25 lbs and stand for extended periods
- Knowledge of Columbus attractions and local amenities a plus