Job Description
Join our award-winning luxury hotel in the heart of Raleigh, NC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a premier destination for business and leisure travelers, we offer a dynamic work environment with competitive compensation and growth opportunities. Why work with us? Comprehensive benefits package, professional development programs, and a supportive team culture. Note: We also have sister properties in Virginia for career advancement across the region. Apply today to become part of our hospitality family!
Responsibilities
- Deliver exceptional customer service to guests across all touchpoints
- Manage check-in/check-out processes efficiently and accurately
- Handle guest inquiries, complaints, and special requests with professionalism
- Coordinate with housekeeping, maintenance, and F&B departments
- Maintain detailed records of guest interactions and transactions
- Uphold brand standards and cleanliness protocols
- Assist in training new team members
Qualifications
- Minimum 2 years of hotel or hospitality experience required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Valid North Carolina driver's license (if applicable to role)
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and services
- Food Safety Manager certification preferred for F&B roles