Job Description
Join our award-winning team at the Grand Plaza Hotel in downtown Philadelphia! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of the City of Brotherly Love. As a Full-Time Hotel Staff member, you'll be the face of our luxury property, ensuring every guest feels welcomed and valued. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in one of America's most dynamic cities.
Why Join Us?
- Comprehensive health benefits package
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Professional development programs
- Recognition awards for outstanding performance
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservation systems and optimize room occupancy rates
- Coordinate with housekeeping, maintenance, and food service departments
- Resolve guest complaints promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Train and mentor new team members on hospitality standards
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 2 years of hotel or hospitality experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid Pennsylvania food handler certification (if serving food/beverage)
- Basic knowledge of Philadelphia attractions and transportation
- High school diploma or equivalent; hospitality degree preferred