Job Description
Join our award-winning team at the Grand Hospitality Group in downtown Austin! We're seeking charismatic individuals to deliver exceptional guest experiences as part-time Front Desk Agents. This role offers flexible scheduling, industry-leading training, and a vibrant workplace culture. Perfect for students, career-changers, or hospitality professionals seeking work-life balance. Enjoy complimentary hotel stays, employee discounts, and opportunities for advancement within our growing portfolio of luxury properties.
Responsibilities
- Check in/out guests efficiently while maintaining high standards of service
- Manage reservations and optimize room inventory daily
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a secure and organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Texas driver's license and reliable transportation