Job Description
Join our award-winning luxury hotel in the heart of Raleigh! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our team, you'll contribute to our reputation for excellence while enjoying competitive benefits and a vibrant work culture. Why join us? Comprehensive health benefits, career development programs, employee discounts, and a supportive team environment.
Responsibilities
- Deliver outstanding guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures efficiently while maintaining accuracy
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Collaborate with housekeeping and maintenance teams to ensure impeccable room standards
- Process payments and maintain financial transaction records
- Participate in daily briefings and implement operational improvements
- Uphold brand standards and safety protocols consistently
Qualifications
- Minimum 2 years of hotel/hospitality experience required
- Proven ability to provide exceptional guest service
- Strong communication and problem-solving skills
- Flexibility to work weekends, evenings, and holidays
- Basic computer proficiency with hotel management systems
- Valid North Carolina driver's license (if required for shuttle duties)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent; hospitality degree preferred