Job Description
Join our award-winning team at Grand Hotel Chicago as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. This full-time role with rotating shifts offers competitive pay, comprehensive benefits, and career growth opportunities. Perfect for night owls and early birds who thrive in dynamic hospitality environments!
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Handle reservation modifications and guest inquiries with professionalism
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain organized front desk documentation and reports
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Proficiency with property management systems
- Basic math and cash handling abilities
- Valid Illinois driver's license preferred