Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel as a Weekend Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during our high-traffic weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture that values your growth. Apply today to become the welcoming face of Omaha's premier luxury destination!
Responsibilities
- Efficiently manage guest check-ins/checkouts using our property management system
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly while maintaining service excellence
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling initiatives for premium services and amenities
- Maintain a pristine front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera, Micros preferred)
- Exceptional communication and conflict resolution skills
- Weekend availability (Saturday/Sunday shifts)
- Ability to multitask in high-pressure situations
- Basic cash handling and financial reconciliation experience
- Valid NE state hospitality certification