Job Description
Join our award-winning hotel team in Raleigh, NC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a full-time team member, you'll enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our modern downtown property combines Southern charm with contemporary luxury, and we're expanding our operations to Virginia locations.
Why Work With Us?
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts nationwide
- Tuition reimbursement program
Responsibilities
- Deliver exceptional customer service to hotel guests
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries and resolve complaints promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate reservation and billing records
- Upsell hotel amenities and services
- Ensure compliance with safety and health regulations
Qualifications
- Minimum 1 year hotel or hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency (PMS systems preferred)
- Valid driver's license (for Virginia roles)
- Ability to stand for extended periods
- High school diploma or equivalent
- First Aid/CPR certification (or willingness to obtain)