Job Description
Join our award-winning team at Oakland Grand Hotel, where luxury meets innovation. We're seeking dedicated hospitality professionals to deliver exceptional guest experiences through 24/7 operations. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in Oakland's vibrant downtown district. Shift schedules include day, evening, overnight, and weekend rotations to ensure seamless service.
Responsibilities
- Deliver exceptional guest services across front desk, concierge, and housekeeping departments
- Manage check-in/check-out processes and resolve guest inquiries with professionalism
- Coordinate with maintenance, security, and F&B teams for seamless operations
- Uphold strict cleanliness standards and maintain inventory control
- Train and mentor junior staff on service protocols and safety procedures
- Implement emergency response protocols during overnight shifts
- Process payments and maintain accurate guest records using PMS systems
Qualifications
- 2+ years hotel or luxury hospitality experience required
- Flexible availability for rotating shifts (including nights/weekends)
- Proficiency in Opera or similar property management software
- Strong conflict resolution and multitasking abilities
- Valid California Food Handler's Card (preferred)
- Ability to lift 25 lbs and stand for extended periods
- Basic CPR/First Aid certification (or willingness to obtain)
- High school diploma or equivalent; hospitality degree preferred