Job Description
Join our award-winning hospitality team as a Full-Time Front Desk Agent at Grand Plaza Hotels Philadelphia! We're seeking dynamic professionals to deliver exceptional guest experiences during evening, overnight, and early morning shifts. This role is perfect for night owls who thrive in fast-paced environments and take pride in creating memorable stays.
Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. Our commitment to employee development ensures you'll gain valuable skills while supporting our guests' needs 24/7.
Responsibilities
- Handle guest check-ins/checkouts with efficiency and warmth
- Manage reservations and room assignments using hotel software
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Monitor security procedures during overnight shifts
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management systems (e.g., Opera)
- Basic math and cash-handling abilities
- Valid driver's license (for airport shuttle duties)
- Ability to stand for extended periods