Job Description
Are you a visionary leader ready to shape the future of hospitality in one of the nation's most beloved coastal destinations? Virginia Beach Resort & Spa is currently seeking a dynamic and results-driven General Manager to oversee our prestigious oceanfront property. If you possess a passion for excellence, a knack for driving revenue, and a commitment to creating unforgettable guest experiences, we want to meet you.
As the General Manager, you will be the face of our brand, responsible for steering the ship of our hotel operations. You will lead a diverse team of professionals, foster a culture of service excellence, and ensure that every guest who steps through our doors feels valued and pampered. Join us in creating a world-class stay in Virginia Beach.
Responsibilities
- Operational Excellence: Oversee all daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance to ensure seamless service delivery.
- Financial Stewardship: Manage the P&L, develop annual budgets, and implement strategies to maximize profitability and occupancy rates.
- Team Leadership: Recruit, train, and mentor staff, fostering a positive work environment that encourages professional growth and high performance.
- Guest Experience: Act as the primary liaison for VIP guests and resolve complex issues to ensure 100% guest satisfaction and loyalty.
- Strategic Planning: Develop and execute marketing initiatives and operational improvements to enhance the resort's market position.
- Compliance: Ensure strict adherence to all health, safety, and regulatory standards.
Qualifications
- Experience: Minimum of 5 years in hotel management or similar senior leadership roles within the hospitality industry.
- Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Skills: Proven track record in revenue management, staff development, and operational strategy.
- Communication: Exceptional verbal and written communication skills with the ability to influence stakeholders at all levels.
- Flexibility: Ability to work flexible hours, including weekends, holidays, and evenings, to meet business demands.
- Technology: Proficiency with Property Management Systems (PMS) and industry-specific software.