Job Description
Are you a visionary leader ready to elevate hospitality in the heart of Ohio? The Grand Columbus Hotel is seeking an experienced and dynamic General Manager to lead our operations. We pride ourselves on delivering world-class service and creating memorable experiences for our guests.
As the General Manager, you will be the face of our brand, responsible for the overall profitability, guest satisfaction, and team culture. If you are passionate about hospitality and thrive in a fast-paced, luxury environment, we want to hear from you.
Responsibilities
- Oversee all daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
- Develop and execute strategic business plans to drive revenue and maximize occupancy rates.
- Manage the annual budget, P&L statements, and financial forecasting to ensure profitability.
- Foster a positive, inclusive work environment that prioritizes employee development and retention.
- Ensure the highest standards of guest satisfaction and handle complex guest inquiries with grace.
- Maintain strict compliance with all local, state, and federal health, safety, and licensing regulations.
- Cultivate relationships with community stakeholders, corporate partners, and local tourism boards.
Qualifications
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a supervisory or leadership role.
- Strong knowledge of hospitality operations, including front office systems, housekeeping standards, and food & beverage service.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (e.g., Oracle Opera, Micros) and MS Office suite.
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Associate’s degree in Hospitality Management, Business Administration, or equivalent experience.