Job Description
Welcome to The Grand Charlotte Hotel, a premier destination for luxury and comfort in the heart of North Carolina. We are currently seeking a highly motivated and experienced General Manager to lead our exceptional team and ensure the highest standards of guest satisfaction.
As the General Manager, you will be the face of our brand, responsible for the overall operations of the hotel. We offer a competitive salary, comprehensive benefits package, and an environment that fosters professional growth and creativity.
Responsibilities
- Oversee the daily operations of the hotel, ensuring the highest standards of cleanliness, safety, and guest service.
- Manage financial performance, including budget preparation, P&L analysis, and cost control measures.
- Recruit, train, and motivate staff to ensure a cohesive and high-performing team culture.
- Build strong relationships with guests and local community stakeholders to drive brand loyalty.
- Ensure compliance with all local, state, and federal regulations and company policies.
- Handle complex guest inquiries and resolve conflicts with diplomacy and efficiency.
- Develop and implement marketing strategies to increase occupancy and revenue.
Qualifications
- Minimum of 5 years of progressive experience in hotel management, preferably in a luxury or upscale setting.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Strong leadership skills with a proven track record of managing diverse teams.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and POS systems.
- Ability to work flexible hours, including weekends and holidays, as required.
- Valid driver’s license and proof of insurance.