Job Description
Join our award-winning hospitality team at The Cleveland Grand Hotel, where excellence meets elegance. We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests. This role combines exceptional customer service with operational precision in a vibrant downtown setting. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in the heart of Cleveland's thriving tourism district.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with accuracy
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Utilize Opera property management system for daily operations
- Handle high-pressure situations with composure and solution-oriented thinking
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain detailed records of guest feedback and incidents
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Ohio driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Cleveland attractions and transportation
- High school diploma or equivalent; hospitality degree preferred