Job Description
Join our award-winning hospitality team at the Grand Milwaukee Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Milwaukee. As the first point of contact, you'll create memorable moments while managing seamless check-ins, resolving inquiries, and maintaining our luxury standards. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Milwaukee's premier hospitality destination.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera PMS system
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions
- Maintain security protocols for guest safety
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic knowledge of Milwaukee attractions and transportation
- Valid Wisconsin driver's license preferred