Job Description
Welcome to The Grand Victorian, a beacon of luxury and elegance in the heart of San Francisco. We are seeking a visionary General Manager to lead our dedicated team and curate unforgettable experiences for our distinguished guests.
As the face of our property, you will oversee all operations, ensuring the highest standards of service, operational efficiency, and financial performance. We offer a competitive salary, comprehensive benefits, and a vibrant work environment in one of the world's most dynamic cities.
Why Join Us?
- Competitive salary and performance-based bonus structure.
- Comprehensive health, dental, and vision insurance.
- Generous employee discount on accommodations and dining.
- Opportunities for professional development and leadership training.
Responsibilities
- Oversee daily hotel operations, including front desk, housekeeping, and food & beverage departments.
- Develop and implement strategic business plans to maximize revenue and profitability.
- Ensure exceptional guest satisfaction through proactive service recovery and high-touch interactions.
- Manage the P&L, budgeting, and forecasting processes with precision.
- Foster a positive and inclusive company culture that empowers staff development.
- Build and maintain relationships with local vendors, community partners, and corporate clients.
Qualifications
- Minimum of 5-7 years of progressive experience in hospitality management, preferably in a luxury hotel setting.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Strong leadership skills with the ability to motivate a diverse workforce.
- Proven track record in budget management, P&L analysis, and strategic revenue growth.
- Exceptional communication and interpersonal abilities.
- Flexibility to work various shifts, including weekends and holidays.