Job Description
Join our award-winning team at The Omni Dallas Hotel, where luxury meets Southern hospitality! We're seeking a dynamic Guest Experience Manager to create unforgettable moments for our discerning clientele. Located in the vibrant downtown Arts District, our iconic property offers world-class amenities and career growth opportunities. As a leader in the Dallas hospitality scene, we pride ourselves on exceptional service and employee development. Enjoy competitive benefits including health insurance, 401k matching, and exclusive hotel discounts.
Responsibilities
- Deliver personalized guest interactions exceeding expectations at every touchpoint
- Lead front desk operations and resolve escalated guest inquiries with professionalism
- Train and mentor front desk staff on service standards and hotel systems
- Coordinate VIP arrivals, special requests, and event accommodations
- Monitor guest satisfaction metrics and implement improvement strategies
- Collaborate with housekeeping, concierge, and dining teams for seamless experiences
Qualifications
- 3+ years luxury hotel front desk management experience
- Proven expertise in Opera or PMS systems
- Exceptional conflict resolution and multitasking abilities
- Valid Texas Food Handler certification preferred
- Fluent in English; Spanish proficiency highly valued
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail with financial reconciliation experience