Job Description
Join our award-winning luxury hotel in the heart of Albuquerque! We're seeking a passionate Guest Experience Manager to create unforgettable stays for our discerning travelers. Lead our front desk team, implement innovative service protocols, and drive guest satisfaction scores to new heights. Enjoy competitive benefits, career growth opportunities, and work in a vibrant cultural destination.
Responsibilities
- Oversee all front desk operations including check-in/check-out procedures
- Train and mentor guest service teams on luxury hospitality standards
- Resolve complex guest inquiries and elevate service recovery processes
- Analyze guest feedback data to implement strategic improvements
- Collaborate with housekeeping and F&B departments for seamless operations
- Develop and execute personalized guest recognition programs
- Monitor room inventory and optimize occupancy strategies
Qualifications
- 3+ years in luxury hotel front desk management
- Proven track record exceeding guest satisfaction metrics
- Expertise in Opera/PMS property management systems
- Bilingual proficiency (English/Spanish) preferred
- Strong conflict resolution and problem-solving abilities
- Knowledge of Albuquerque tourism landscape
- Valid New Mexico driver's license
- Availability to work nights, weekends, and holidays