Job Description
Join The Grand Sacramento Hotel's award-winning team as our Guest Experience Manager. We're seeking a hospitality visionary to elevate our guest satisfaction standards in California's capital city. This premium downtown property offers competitive benefits, career advancement opportunities, and a dynamic work environment in Sacramento's vibrant hospitality scene. You'll lead our front-of-house operations while embodying our commitment to luxury service excellence.
Responsibilities
- Oversee all front desk operations including check-in/check-out procedures and guest room assignments
- Train and mentor front desk staff on exceptional service standards and problem resolution
- Resolve complex guest complaints with empathy and efficiency
- Collaborate with housekeeping and maintenance teams to ensure flawless room preparation
- Implement and monitor guest satisfaction improvement initiatives
- Manage VIP guest experiences and personalized service requests
- Analyze guest feedback data to drive operational improvements
Qualifications
- 5+ years in luxury hotel front desk management
- Proven track record of exceeding guest satisfaction metrics
- Advanced certification in hotel management (CHIA or AHLEI preferred)
- Expertise in Opera/PMS property management systems
- Exceptional conflict resolution and multitasking abilities
- Strong leadership skills with staff development experience
- Fluency in English and Spanish (bilingual required)
- Valid California Food Handler Card