Job Description
Join our award-winning luxury boutique hotel in the heart of Columbus! The Grandview Hotel is seeking a passionate Guest Experience Manager to elevate our hospitality standards. Located in the vibrant Short North Arts District, you'll lead our front desk team while creating unforgettable guest journeys. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in one of Ohio's most dynamic cities.
Responsibilities
- Train and supervise front desk team members to deliver exceptional service
- Resolve guest inquiries and concerns with personalized solutions
- Manage check-in/check-out processes using Opera PMS system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Implement upselling strategies for room upgrades and premium services
- Monitor online reviews and respond to guest feedback
- Assist in developing staff schedules and performance metrics
Qualifications
- 3+ years in hotel front desk management or supervisory role
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional conflict resolution and customer service skills
- Strong leadership abilities with team development experience
- Knowledge of Columbus tourism attractions and local events
- Ability to work flexible hours including nights, weekends, and holidays
- High school diploma; hospitality degree preferred
- Valid Ohio driver's license (for occasional vendor runs)