Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our vibrant Albuquerque location. This immediate hire opportunity offers competitive pay, flexible shift work, and career growth potential. If you're passionate about customer service and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Manage check-in/check-out procedures efficiently while maintaining accuracy
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain secure cash handling protocols
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera) for reservations and billing
- Uphold brand standards through personalized guest interactions
- Monitor room availability and optimize revenue opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficient in hotel management systems (Opera training provided)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic math and cash handling accuracy
- Valid New Mexico driver's license (if required for local errands)